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Q: Can I return or cancel the dress if I change my mind?

A: Each dress is made to order in dressgear.com, including standard size dresses. The custom nature of our dresses means our cancellation and Return Policy is stricter than other items, so it's important to order carefully.

Q: How long can I receive my item?

A: Receiving time is based on the tailoring time + shipping time, you will find them in the product pages "Shipping & Policies".

Q: How can I make sure I order the correct size and fit?

A: Compare your unique measurements with dressgear's <span">size chart and measuring guide. By selecting "Custom Size", your dress will be personally tailored for your exact fit.

Q: What payment methods do you currently accept?

A: We currently accept payment via Paypal.

Q: How can I check my order status?

A: If you want to track the status of your order, like where is your order, when you will receive your order, whether your order has been dispatched yet, please sign in "My Account" first and click "My Orders" at any page of the website.

Q: Are there any additional fees involved in shipping?

A: In some cases, your destination country may charge customs duties or other taxes. We have no control over these charges as customs policies vary widely from country to country. Please check with your local customs office for further information. We will mark the package in low value, but we can't promise no sales tax.

Q: Where can you ship to?

A: We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.

Q: What kind of warranty or guarantee do you offer on your products?

A: We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.

Q: What is your Return Policy?

A: Customers need to contact dressgear.com Customer Service to initiate the return process within 7 days upon receiving your items. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. However, if the item is not faulty or it is made accordance with the size you ordered but does not fit, please note that we will Not accept your returned item.

My Order FAQs

Q: How do I check my order status?
A: dressgear.com makes it easy for everyone to keep track of his/her account.
1. Sign into "My Account" and click on "My Orders" located at the top left of the initial page.
2. In "My Orders", you will be able to view all your orders and current status of each ordered item.

Q: What do the different status mean in 'My orders' within 'My account'?

Pending: Your order is currently incomplete, awaiting payment;
Payment Accepted: We've received your payment and are beginning verification to ensure payment security.
Waiting for Confirmation: Our customer service has sent an email to confirm your dress color, style, size, or delivery date. Please check your email and make the confirmation.
Processing: We are making your dress accrodding the option which you choose on your order confirm page!
Shipping: Everything in your order has been packaged and sent to the shipping address you provided.
Received: Receipt confirmed.
Returned: The item(s) has/have been returned.
Canceled: This order has been cancelled.

Q: How can I cancel my order?

We understand that every piece means a lot to you and our cancellation policy was formulated bearing this in mind. As there are different kinds of items, there are different policies. Lear more at "Return Policy". (Unpaid orders will be cancelled automatically after 5 days.)

If your order status is "Pending", you can easily delete your order by yourself. If your order status is "Processing", you can click "cancel" to cancel your order and please contact our Customer Service. Unfortunately, once an order has been shipped, it can no longer be cancelled.

Q: Can I make changes to my order?

If you would like to make changes to your order, we recommend cancelling your order; then, proceed to place a new order. Please note that while most of our products can be cancelled up until they are shipped. Please read more information on cancelling an order.

Q: When will I receive my order?

All of our items can be estimated receiving time. Once your items have shipped, we’ll send you an email confirming shipment and include all relevant tracking information we can provide.

Q: I ordered a standard sized dress, not a custom size, why is it taking so long?

All of our dresses are made-to-order, whether you ordered a standard or custom size, require tailoring time. If you add Tailoring Time to the shipping time, you’ll have an idea of when to expect your item.

Q: What if I have a question before placing an order?

If you need information before you buy, you email to us sales@dressgear.com, and we will respond within 24 hours.

My Account FAQs

Q: Why should I create an account?
A: A dressgear.com account makes shopping at our site much easier, allowing you to:
Check the status of your current order and keep track of previous orders
Contact Customer Service with questions that you have
Store your shipping and payment information to make checking out a snap
Add an item to "My Favorites" so that you can come back later to purchase it.

Q: I forgot my password?
If you’ve forgotten your password, click on "Forgot your password". We’ll ask you to enter your email account and then immediately send you a new password. After logging in using the new password, please go to "My Account" and "Change Password" to change password.

How do I update my shipping address?
To change and/or update a Shipping Address:
1. Sign into “My Account” and click “My Account”.
2. Click “Account Dashboard”.
3. Edit/Add a “Manage Addresses”.

You can also change, update or add a New Shipping Address at checkout.

Q: How do I change my account information?

Please log in "my account" with your registered email address and password. You will be directed to your account overview and you can update/edit your account information by clicking "Account Information" button. Please remember to click "Save" button after that.

Any change you make to your account will not affect the orders you’ve already placed.

It's worth checking your account regularly just to make sure we have the right details for you.

Q: How to write a review?
Writing a review is easy. It helps other customers know more about our products, and you could win great prizes when you do so.

You can go directly to the product page to write your review – Click "REVIEWS" on the product page, Or sign into your account and click on My Orders - Click the order number that you want to write a review for.

Remember it's best to be detailed and specific. What did you want to know before you purchase the product? Aim for clear and concise language.

Q: What should I do if I can’t receive emails/newsletters from you?

After signing up and placing an order, you should receive a variety of emails from us, which including dressgear.com newsletters, Order or Return Confirmation emails and any other responses from our Customer Service. There may be a number of reasons you're not getting these from us.

Your email software may be mark our emails as junk mail. To stop this from happening, please add sales@dressgear.com to your email address book.

Make sure you typed in the correct email address when you signed up with us. Just sign in to your account (if you can remember which email address you used) to check this.
If you still have this problem after finishing above steps, contact our Customer Service, giving as many details as you can about the issue and we will try our best to help.

Q: What would you do with my personal information?
Your privacy is very important to us at dressgear.com, and we are committed to protecting your security. We promise not to share any of your personal information with any outside company for marketing purposes without your permission. We are fully compliant with all the relevant consumer and Data Protection legislation, and will always treat your personal information with total respect and confidentiality. For more information, please read our full Privacy Policy.